Frequently Asked Questions

Table of Contents

Contact

For all your contact requests, please visit our contact page contact page.

For the legal notice, click here.

For the general terms and conditions of sale, click  here.

Le Martine

LE MARTINE is an online jeweller specialising in glasses necklace. Our range is designed for women, men and children.
All our glasses chain and glasses cords are made in Paris in our workshop with semi-precious stones.

Le Martine presents several models that will be presented to you throughout the year according to events, seasons and the inspiration of its creator.

Yes, products may be out of stock if a large order of the same model is placed. They will be available for sale again within a few days while a new stock is built up.

If a model is no longer manufactured, it disappears from the catalogue.

We reserve the items placed in your basket for 60 minutes. Beyond that time, they will be offered again to other customers. If you wish to place your order at a later date, we cannot guarantee the future availability of the items in your basket.

Deliveries

1.90 euros per order.
Shipping is free for orders over 50 euros.

4.90 euros per order.

6.90 euros per order.

Returns and refunds

You have a period of 15 days after receipt of your order to return your C.O.D. purchases to us if they are not suitable.

To return an order, simply go to the  contact page, contact page, fill in the withdrawal form and return the product to us at the address indicated.

Custom-made items and special orders are not eligible for a refund.

As soon as we receive your package, we will check it and reimburse you if the product is intact.

Payment

You can pay for your order on our website:
– by credit card (visa, mastercard, maestro and american express)
– by Paypal
– by gift card or e-card

We offer you to save your payment information when you place your order. This will make it easier for you to place future orders.

To modify this information, go to your “My account / My payment information” area.
Our site does not allow multiple payments.